Introducing our new ratings system
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Better Rating Calculation:
In our commitment to constantly improve the Zoomcar experience, we've introduced a decay function in our ratings algorithm. This technical enhancement ensures that the most recent bookings have a greater influence on your overall rating.
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- Recent bookings have more weightage toward your ratings now.
- This means your current performance has a bigger impact on your overall rating.
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City-Specific consideration for New Hosts:
Understanding that demand varies from city to city, we've adapted our approach to new host ratings. Based on thorough data analysis, we've set differentiated booking thresholds for Guest visible ratings: 5 rated bookings in major cities and 3 in smaller ones.
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- The minimum bookings needed for guests to see your ratings depend on the size of the city.
- We did this by studying booking patterns in different places to keep things fair.
- This way, hosts in big cities and small ones have a fair shot.
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Tougher Cancellation Rules:
We've observed the significant impact of host cancellations on guest experience. To mitigate this, we've revised our approach to cancellations in the ratings computation.
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- Canceling bookings too often hurts your ratings more now.
- The first cancellation in 90 days gives you a 1-star rating, and the penalty gets stricter with more cancellations.
- We did this to make sure hosts stick to their commitments and foster a reliable environment for guests.
